Damaged, incorrect or missing items
Check your parcel when it arrives. If an item is damaged, wrong or missing, email peptidelabuk18@gmail.com within 48 hours of delivery with your order number and clear photos of the item, the vial label and the outer packaging. We will replace the item or refund it.
Why we cannot take back opened or stored items
Research peptides are sensitive to temperature and handling, and we cannot verify how a vial has been stored once it has left us. For quality and safety reasons we cannot accept returns of vials that have been opened, reconstituted or stored outside the label conditions.
Cancellations
You can cancel any order that has not yet been packed. Tell us as soon as you can by WhatsApp or email and quote your order number.
How refunds are paid
Refunds go back by the method you paid with. Bank transfer payments are refunded to the originating bank account. Cryptocurrency payments are refunded to the wallet that sent them, in the same coin, for the original GBP value at the time of refund. Refunds are normally processed within 5 working days of us approving them. Network or bank fees charged by third parties are not refundable.
Parcels lost in transit
If tracking shows no movement or the parcel has not arrived within the expected delivery window, contact us. We will investigate with the carrier and replace or refund the order.