Who are your products for?
Our products are supplied strictly for in-vitro laboratory research by qualified researchers aged 18 or over. They are not medicines or supplements and are not for human or animal use. We do not give dosing or medical advice.
How do I pay?
Choose bank transfer or cryptocurrency at checkout. After you place the order we send you the payment details (bank details with your order number as the reference, or a wallet address and exact amount) by WhatsApp or email, whichever you choose. We pack your order once payment is confirmed.
Do I get a discount for having an account?
Yes. Every logged-in customer gets 10% off their order. It is applied automatically in your cart and at checkout.
How long does delivery take?
Orders placed before 3 pm Monday to Friday are dispatched the same day from Middlesbrough. UK Tracked 24 is next working day. Europe takes 3 to 5 working days and the rest of the world 2 to 10 working days depending on the service. See the Delivery page for prices.
How do I track my parcel?
A tracking link is emailed when your parcel is dispatched. You can also enter your order number on the Delivery page, open My account to see every order and its status, or message us on WhatsApp.
Can I see a Certificate of Analysis?
Every batch is tested by an independent laboratory and has its own Certificate of Analysis. The batch number is shown on each product page and on your vial label. Email peptidelabuk18@gmail.com with the batch number and we will send the certificate.
How should I store the vials?
Keep them sealed, cold and dry, away from light, until your own protocol calls for reconstitution. Follow the storage note on the vial label and your institution's procedures.
Can I change or cancel an order?
Contact us as soon as possible. Orders can be changed or cancelled before they are packed. Once dispatched they fall under our Returns and refunds policy.
Do you ship to my country?
We ship to most countries. You are responsible for checking that the products can be imported where you are. We cannot ship where it is not permitted.
I forgot my password.
On the Log in page choose Forgot password. We email a 6-digit code to your address so you can set a new one.
How do I change my email, username or delivery address?
Log in and open My account. You can update your profile, email (confirmed with a code), password, delivery details and notification settings there.
Still need help?
Message us and we usually reply within minutes during working hours.